If an agent has a client-specific problem and has exhausted all other avenues, then they may approach an AAM
, who will endeavor to resolve their problem. The service covers all areas of taxation. More details are available at the Agent Account Manager service. Access to this service is via a structured inquiry form on the HMRC
website. An agent must first register for the service by submitting the AAM user registration form
. Subsequently, an Issue Resolution service form must be completed for the specific issue and submitted to HMRC.