HMRC Contact

Please note, We are not HM Revenue & Customs. We are an independent firm of Accountants.

Agent Dedicated Lines

These lines provide priority access to tax agents and have considerably shorter waiting times:

Campaigns and Disclosures

Child Benefits and Tax Credits


Income and Capital Gains Tax

National Insurance (NI)

All main taxes

Difficulty paying, due date not yet passed

Difficulty paying, the due date has passed

Reporting Evasion and Fraud

Specialist Departments

Also Stamp duty land tax, Stamp duty reserve tax

Aggregates levy, Air Passenger Duty, Gambling Duties, Landfill tax

VAT and Excise

Information agents/Accountants/Tax Advisors need when contacting HMRC

Agent phoning HMRC Five questions have to be answered correctly. Initial questions will be asked that relate to the agent and could include:
Additional questions will relate to the client and could include:

HMRC phoning agent

The agent is entitled to ask questions of the HMRC staff to establish that they are indeed who they say they are. The questions that HMRC staff are authorized to answer include:

Contacting HMRC by Email:

There is no generally available facility to contact HMRC by email but it is possible to use structured or standard email, webchat, and online forms for specific types of transactions and contact. HMRC is developing digital services at a fairly significant rate and the information shown below is likely to change very frequently. The goal is to develop an HM revenue and customs email address. We have included below only those services which are available to agents – there are additional services available to taxpayers and claimants through their digital tax account. HMRC does intend to roll out additional services to agents but this is likely to be through commercial software.
The facilities that are available to agents are: Structured emails

Email addresses

Some of the HM revenue and customs email address for different acts are:

HMRC Other Forms:

HMRC postal contact: Contact HMRC By Post

HMRC has consolidated its postal hubs in recent years and it increasingly scans mail. Replies to HMRC correspondence should be addressed to HMRC postal address on that particular correspondence.

HMRC Postal Address:

Couriers delivering post to an HMRC PO box or BX postcode should deliver to:

In other cases, the following addresses should be used:

Central Agent Authorisation Team (see guide to paper authorisation)

HMRC Corporation Tax Services Office Address

HMRC Employers and Construction Industry Scheme Address

HMRC National Insurance Contributions Office Address

HMRC NIC and Employer Complaints Address

HMRC Online services complaints Address

HMRC PAYE Address, Self Assessment, Capital Gains Tax, Inheritance Tax Address

HMRC PAYE and Self Assessment Complaints Address

HMRC VAT Address (where the VAT enquiry online service is not suitable)

Agent account manager (AAM) service:

If an agent has a client-specific problem and has exhausted all other avenues, then they may approach an AAM, who will endeavor to resolve their problem. The service covers all areas of taxation. More details are available at the Agent Account Manager service. Access to this service is via a structured inquiry form on the HMRC website. An agent must first register for the service by submitting the AAM user registration form. Subsequently, an Issue Resolution service form must be completed for the specific issue and submitted to HMRC.
Are you looking for a tech-savvy accountant who doesn’t bore you with finance details? Let our accountants in London make things easier to understand for you. We’re friendly, proactive, young, and keep up with all the latest developments in your business to make sure you’re on top of your game.

Request A Callback

Call Now